Society of Certified Senior Advisors
Society of Certified Senior Advisors, providing the premier education and credential for professionals serving seniors
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Improving Real-Time Connections With Loved Ones

The reality of using your home computer as a cost-effective way to make phone calls and do video conferencing has got people talking - really talking. A practice that started in the business world has moved into the homes of millions of people who are taking advantage of this form of communication. For years, companies have used video conferencing to conduct meetings, bringing people from around the world together on one computer screen. The same is now considered commonplace for people who are using their home computer to connect with family and friends. 

The technology is commonly referred to as Voice over Internet Protocol, or VoIP. Essentially your voice and video, if you are using a camera, are running via internet transmissions. You become connected with someone at the other end of the line who also has access to the service and tools which support VoIP. Companies, such as Skype, offer software applications that are easy to download, free of charge, and operate with your computer, web cam and microphone.

The practice of video conferencing is becoming more and more mainstream, for seniors too. The Pew Research Center’s Internet and American Life Project tracked adults using online video technology. They found that 31% of people 50 years old and older are using this form of communication. Half of the 31% were 65 and older.

Because of the ease in getting it set up, many people are applying it to a variety of situations. If you don’t understand how to get started, ask someone for help, a neighbor or family member. The technology is so straightforward that many teenagers are quite capable of helping their grandparents get started.

These real-time connections with family are a huge bonus. Grandparents can place the call and read books to their grandchildren at bedtime, share in the excitement of a report card, or view a newly completed art project. Imagine being able to show your grandchildren one of your special talents such as, tying flies, knitting, carving wood, and not having to wait for a visit to show them.  How meaningful for them and you to be able to share with each other on a regular basis.

How it works through Skype

Skype is a free software application that enables people to communicate over the internet – whether to a landline, mobile phone or computer. The volume of international phone call traffic transmitted through Skype is substantial. Out of a total of 406 billion international call minutes that were logged in 2009, 54 billion of those were Skype calls. It is the largest international voice carrier in the industry.

Steps to begin ‘Skyping’:

  1. You will need a computer with a built-in microphone and webcam or install and attach a microphone and webcam to your computer. The microphone allows for the audio of the calls and the webcam allows for the video.
  2. Create an account at their website www.skype.com. This is a free service, but they do have options for purchasing packages. You don’t need to purchase anything through Skype to enjoy the video calling or to make phone calls through your computer.
  3. Download the Skype application to your computer.
  4. There are tutorials that show you how to use it.
  5. Make a call!

Doctors Are Understanding the Need

Doctors are now beginning to see the value of the video application when dealing with patients’ needs. Even retirement communities are assisting residents to engage with this application to stay connected to loved ones and doctors.

In a 2009 ABC news report, Dr. Loren Olson, a psychiatrist from Iowa, shared how his experience with Skype has changed the way he works. Dr. Olson had started using Skype for calls to his grandchildren and then realized that he could use it for routine follow up 'med-check' visits with both urban and rural patients and for clinical consultations with a team of medical providers in a rural area.

He shared that, “Patients have responded quite well…some even preferring this method of care. The patients tend to become totally absorbed and relaxed in the discussion such that the technology literally melts away. While it can’t replace the office visit, it does create access to care that has not been available before.”

In another instance, according to a recent article in the New York Times, a woman, age 100, who is a resident at an assisted-living center in North Carolina, got assistance from her geriatric care manager to connect her with her grandson, who was a six-hour drive away, while she was at her doctor’s appointment. The geriatric care manager brought along a web cam and a laptop computer with a link to Skype. The senior’s grandson could see what was happening at the doctor’s appointment and engage in the care at the moment it was being given.

Connecting with loved ones has never been easier. Think beyond cell phones and texts. Think beyond emails and downloaded photos. Using a home computer, internet application, webcam and microphone, you can connect with someone in real-time - you are looking right at them, and they at you, on your computer screen. You’ll be surprised how enjoyable it is once you get started.

Society of Certified Senior Advisors
1325 South Colorado Blvd., Suite B-300, Denver, CO 80222   |   Phone: 800-653-1785